This post is one in a series designed to help SME businesses benchmark their business and create a best practice business improvement plan across all of their business processes. You can find the links to the full series here.
Continuous improvement, sometimes called continual improvement, is the ongoing improvement of products, services or processes through incremental and breakthrough improvements, designed to improve quality, reduce costs and create new opportunities.
Continuous improvement doesn’t only relate to the quality of your products or services but also the way you run your business.
Any business who wants to be considered a market leader will have a continuous improvement plan as part of their overall business strategic plan.
How does your business measure up?
Review your business against this best practice benchmark now
BEST PRACTICE BENCHMARK: We have an ongoing business improvement process in place focusing on improving quality, reducing costs and creating new opportunities across all areas of the business. #planning
Here’s a checklist to help you determine how well your business meets this benchmark.
- We have a continuous improvement plan as part of our overall business plan and it is included in our strategic planning process.
- Our continuous improvement plan covers all the 11 pillars of a best practice business
- Our commitment to continuous improvement is reflected in our business values, our business goals, our peoples’ KPIs and training and development programs and rewards and recognition program and in our customer feedback program.
The SMART-Connect Best Practice Benchmarking Statements will provide you with the basis on which to develop an effective continuous improvement program for your business.