Frances Pratt

Frances Pratt

Sales Success Architect

Over the last 20 years, Frances has worked in and with businesses to improve their sales strategies and outcomes.  She has worked with business in every vertical and both large and small.  Her success comes from helping her clients understand how they are selling now and finding ways to improve how they understand and serve their customers.  She also has experience in helping businesses successfully find and onboard their first sales person and to improve their sales team by knowing and delivering an environment where everyone knows the ingredients for success and how to deliver this for the business.

In addition to her work in sales, Frances has completed a Graduate Certificate in Change Management and an MBA from Melbourne Business School. Coupled with her hands on sales experience, she has a toolbox of sales techniques and frameworks that help businesses to improve their understanding of themselves and their customers.

With her experience as a business owner and company director she understands the pressures of juggling cash flow, staffing and business administration, while you are working on and improving your business.

Frances works with you to understand and deliver on your purpose and potential.

Advisory Groups

Fran is the sales strategy advisor on the SMART-Connect Advisory Group for businesses turning over up to $3 million, and the Advisory Group for businesses tuning over between $3 million to $12 million.

Customer Satisfaction

Customer Survey Responses Chart

Satisfaction Rating System

The Customer Satisfaction Rating is derived from regular independent surveys of all clients.

The rating colour codes are
Gold Star Raving Fans
Green Light Completely Satisfied
Yellow Light Some Concerns
Red Light Thumbs Down

In the BLOG

Want great connections? Tell great stories

Do you want to know the secret to connecting with clients, with people, making connections, making sales?  It’s easy really, just be you.  The number one sales tool that you have in your kit bag of all your experiences and techniques is you, your authentic...

read more

Use the free Business Best Practice Benchmarking Toolkit to find the strengths and weaknesses in your business practices, identify the key gaps that are holding your business back and develop your own business improvement plan

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