Sales Success Architect
Over the last 20 years, Frances has worked in and with businesses to improve their sales strategies and outcomes. She has worked with business in every vertical and both large and small. Her success comes from helping her clients understand how they are selling now and finding ways to improve how they understand and serve their customers. She also has experience in helping businesses successfully find and onboard their first sales person and to improve their sales team by knowing and delivering an environment where everyone knows the ingredients for success and how to deliver this for the business.
In addition to her work in sales, Frances has completed a Graduate Certificate in Change Management and an MBA from Melbourne Business School. Coupled with her hands on sales experience, she has a toolbox of sales techniques and frameworks that help businesses to improve their understanding of themselves and their customers.
With her experience as a business owner and company director she understands the pressures of juggling cash flow, staffing and business administration, while you are working on and improving your business.
Frances works with you to understand and deliver on your purpose and potential.
Boards of Advice
Fran is the sales strategy advisor on the SMART-Connect Boards of Advice for businesses turning over up to $3 million and between $3 million and $12 million.
Customer Survey Responses Chart
Satisfaction Rating System
The Customer Satisfaction Rating is derived from regular independent surveys of all clients.
The rating colour codes are
|• Gold Star||Raving Fans|
|• Green Light||Completely Satisfied|
|• Yellow Light||Some Concerns|
|• Red Light||Thumbs Down|
In the BLOG
When a great business meets a great sales person, amazing things happen. In Episode 9 of the SMART-Connect Podcast Show SMART-Connect Sales Specialist - Frances Pratt explains... How to understand the key ingredients of why businesses FAIL when they employ...read more
Do you want to know the secret to connecting with clients, with people, making connections, making sales? It’s easy really, just be you. The number one sales tool that you have in your kit bag of all your experiences and techniques is you, your authentic...read more