IT Systems and Security Advisor
Damien Battersby is founder and managing director of Proactive IT Solutions, an IT company focused on helping business owners improve their bottom line through best practice technology. Over the past 15 years, Damien has worked with hundreds of small and medium business owners helping them get the best from their business through better technology.
By focusing on the business strategy and taking a proactive approach, Damien offers more to his clients, maximizing their business performance through their IT systems. His clients enjoy less downtime, higher returns on technology investments and more profits.
Along with technology, Damien is also passionate about business and particularly what he calls ‘Client Experience’. The theory behind this is that by focusing on delivering a consistently awesome client experience, you will have more loyal clients who spend more and never question your pricing. This of course translates to a better bottom line. Damien believes that by choosing the right technology, maximizing client experience can be systemized enabling a repeatable best practice "Client Experience".
Damien is the IT services and IT risk advisor on the SMART-Connect Advisory Group for businesses turning over up to $3 million, and the Advisory Group for businesses turning over between $3 million to $12 million.
Customer Survey Responses Chart
Satisfaction Rating System
The Customer Satisfaction Rating is derived from regular independent surveys of all clients.
The rating colour codes are
|• Gold Star||Raving Fans|
|• Green Light||Completely Satisfied|
|• Yellow Light||Some Concerns|
|• Red Light||Thumbs Down|
In the BLOG
Be very careful when opening up emails, as many cyber attacks come in via cleverly disguised emails. SMART-Connect Business Advisor Damien Battersby from Proactive IT Solutions explains: Why you need to be prepared for the new Notifiable Data Breach scheme...read more