Comments received from clients as part of the SMART-Connect Quality Control Process:

Our latest customer feedback results

Customer Feedback and Quality Control

Prior to acceptance as a SMART-Connect partner candidates are required to survey their clients from the past twelve months. Any candidate who fails to meet our high standards in this initial review process is automatically excluded from membership.

Following acceptance, all partners continue to survey their clients on an ongoing basis in line with best practice for their industry.

It’s easy to post glowing testimonials from your mates on your website and sweep bad feedback under the carpet. That is not acceptable in SMART-Connect where the reputation of every partner depends on the actions of every other partner.  That’s why you can have confidence that you are dealing with quality professionals who have been thoroughly vetted to ensure that you will receive the best possible service, support and advice, no exceptions.

Raie Lyth of Web Ideas: Client Reviews

Raie Lyth of Web Ideas: Client Reviews

Some of the great client feedback we received when Raie applied to join the SMART-Connect Alliance Raie and Jamie are website masters and I love what they have done for me. Web ideas have done an amazing job with my website. There ongoing support and knowledge has...

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Tina Manolitsas of Marketing Strategy IQ: Client Reviews

Tina Manolitsas of Marketing Strategy IQ: Client Reviews

Some of the outstanding client feedback we received when Tina applied to join the SMART-Connect Alliance "MSIQ’s services are of the highest standard in the field. The emphasis on delivering strategic value, sets MSIQ apart from its peers. Working with Tina Manolitsas...

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Frances Pratt of Metisan: Client Review 27-11-17

Frances Pratt of Metisan: Client Review 27-11-17

Fran is a true sales professional and will teach you what most sales courses will not. She has helped us refine our unique value proposition in a noisy marketplace, and reminded us why we’re in business. She has provided some valuable insights into the subtle nature...

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Jeanine Purdie: Business Credit Solutions

Jeanine Purdie: Business Credit Solutions

Business Credit Solutions have been just fantastic in recouping outstanding debtors for us. I am extremely happy with the level of service and will continue to use them. This feedback has been received through the SMART-Connect independent client review system. About...

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Heidi Froelich HF Bookkeeping: Client Reviews November 2017

Heidi Froelich HF Bookkeeping: Client Reviews November 2017

More outstanding client reviews received this month for Heidi Froelich of HF Bookkeeping: "These ladies communicate clearly and promptly and provide an excellent service. Would highly recommend their service." Sue White "Heidi is tremendous. Always available and sorts...

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Caroline Buffinton: Aurora Creative

Caroline Buffinton: Aurora Creative

Caroline from Aurora Creative really listened and understood what image I wanted to portray for my start up business. Accordingly, she and her team designed the logo and website with a clear understanding of my objectives. Dorise (My Real Estate Advocate) This...

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Harvey Bowlt: Bowlt Commercial Lawyers

Harvey Bowlt: Bowlt Commercial Lawyers

"I am very happy with Harvey's advice and help. He was always available when I needed to talk to him. I would be very happy to recommend Harvey to anyone who has a business issue they need to address." Leo Orland This feedback has been received through...

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Caroline Buffinton Aurora Creative

Caroline Buffinton Aurora Creative

ALWAYS PLEASANT - NEVER ANY NEGATIVES - VERY PROFESSIONAL - WOULD HIGHLY RECOMMEND AURORA CREATIVE This feedback has been received through the SMART-Connect independent client review system. About this SMART-Connect best practice business advisor Caroline is a...

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Caroline Buffinton Aurora Creative

Caroline Buffinton Aurora Creative

Caroline from Aurora Creative really listened and understood what image I wanted to portray for my start up business. Accordingly, she and her team designed the logo and website with a clear understanding of my objectives. Dorise (My Real Estate Advocate) This...

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Tony Sambell: Spicy Web

Tony Sambell: Spicy Web

... takes the time to understand what we set out to achieve and provides rocking guidance around designs, bringing our style into his concepts and is clear with costs. A pleasure dealing with the team! Michael Abrahamsson Director Flinders Wealth This feedback has...

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Jeanine Purdie: Business Credit Solutions

Jeanine Purdie: Business Credit Solutions

Our finance team is very impressed with the performance of your collection team. Fast response and very efficient team! We are thrilled that we are able to finally recover the long overdue debts. Happy with the commission fee too. Overall, the service exceeds our...

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Nabil Salameh Quantum Business Advisors

Nabil Salameh Quantum Business Advisors

Nabil has been my saviour. I think I'm safe to say I would not be in business let alone, be in the position I'm in now without the expertise, guidance and support of Nabil.  Thank you. Tara This feedback has been received through the SMART-Connect independent client...

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Ian Bosler: Intertype

Ian Bosler: Intertype

I use and like Intertype because I get fast, reliable Services - Communication is clear and Service Delivery always on time - Simply Excellent! This feedback has been received through the SMART-Connect independent client review system. About this SMART-Connect best...

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Jeanine Purdie: Business Credit Solutions

Jeanine Purdie: Business Credit Solutions

Very pleased with results. Highly recommend. This feedback has been received through the SMART-Connect independent client review system. About this SMART-Connect best practice business advisor Jeanine Purdie is the founder and principal of Business Credit Solutions...

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Peter Ligdopoulos: Delphic Insurance

Peter Ligdopoulos: Delphic Insurance

Peter was very helpful, informative and clear in his explanations. I enjoyed working with him. Ping Chew This feedback has been received through the SMART-Connect independent client review system. About this SMART-Connect best practice business advisor Peter...

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Peter Ligdopoulos: Delphic Insurance

Peter Ligdopoulos: Delphic Insurance

Peter is just the best he always explains why this is a great option for me and isn't afraid to put forward a plan higher than my previous one if I am underinsured. His attention to detail means that if I need to claim I will be glad he cared enough to show me the...

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Ian Bosler: Intertype

Ian Bosler: Intertype

Intertype did a great job and looked after me at every step of the way. I am very pleased with both the professionalism and the quality of work, nothing was to much trouble.  Thanks for your assistance.  Jim This feedback has been received through the SMART-Connect...

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Ian Hopkinson Mad Scientist Digital

Ian Hopkinson Mad Scientist Digital

Fantastic service with an innovative, direct & effective approach. These guys are dedicated to the outcomes businesses need. Phil Richards This feedback has been received through the SMART-Connect independent client review system. About this SMART-Connect best...

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Ian Hopkinson: Mad Scientist Digital

Ian Hopkinson: Mad Scientist Digital

I've been working with Ian, Carl and the team for over a year now and I've been very excited by their level of knowledge in SEO. I have recommended them many times. Emma Sidney, Digital Copywriter. www.digitalcopywriting.com.au This feedback has been received through...

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Dheeraj Sachdev Management Accountant and Bookkeeper

Dheeraj Sachdev Management Accountant and Bookkeeper

All questions and concerns are answered quickly, Raj is a life saver This feedback has been received through the SMART-Connect independent client review system. About this SMART-Connect best practice business advisor Dheeraj has a strong financial & management...

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Tony Sambell: Spicy Web

Tony Sambell: Spicy Web

Spicy web have taken our business to a whole new level Keep up the good work guy's Paul & Sandra PJ's Panels This feedback has been received through the SMART-Connect independent client review system. About this SMART-Connect best practice business advisor Provide a...

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Tony Sambell Spicy Web

Tony Sambell Spicy Web

You guys rock....Andrew's attention to detail is awesome and he is incredibly accommodating with all our requests. Super grateful you are handling our online marketing! Ryan Doughty The Summit This feedback has been received through the SMART-Connect independent...

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Peter Sandor: Fearless

Peter Sandor: Fearless

“Have dealt with Peter Sandor at Fearless a number of times and have always been impressed by the creativity, diligence and responsiveness of Peter and his team and would have no hesitation recommending them to anyone looking for a unique approach” Dominic Price This...

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Ian Hopkinson: Mad Scientist Digital

Ian Hopkinson: Mad Scientist Digital

“Got us from nowhere to the 1st page. Professional and result-orientated.” This feedback has been received through the SMART-Connect independent client review system. About this SMART-Connect best practice business advisor Musician turned Entrepreneur Ian Hopkinson is...

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Harvey Bowlt:  Bowlt Commercial Lawyers

Harvey Bowlt: Bowlt Commercial Lawyers

Harvey Bowlt uses plain english in his legal documents, so the meaning is very clear to all relevant parties. He pays attention to the details and ensures all relevant points are covered. His goal is to reduce risk in your business. I recommend him for business owners...

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Damien Battersby: Proactive IT Solutions

Damien Battersby: Proactive IT Solutions

Proactive IT Solutions have been providing IT services to our business for many years. we have found them to be very knowledgeable, helpful & quickly attend to any concerns we have. Trish Edwards, PhysioSpot This feedback has been received through the SMART-Connect...

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Peter Ligdopoulos: Delphic Insurance

Peter Ligdopoulos: Delphic Insurance

We were very happy with Peter’s review of all of our Insurance Policies. Peter was able to combine 3 into one and with additional coverage at no extra cost! This has saved us possibly hundreds to thousands of dollars a year. Thankyou! This feedback has been received...

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Ron Chowanetz: Money Resources

Ron Chowanetz: Money Resources

“Ron has easily been the most customer friendly, efficient and fastest working finance provider I have worked with in my 12 years of business. We have not had a single finance deal that has taken more than 48hrs from application to cash in bank.”  Tony Dunphy Managing...

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Jeanine Purdie: Business Credit Solutions

Jeanine Purdie: Business Credit Solutions

I just emailed the details of the client that had failed to pay their invoice and Business Credit Solutions did the rest. The whole process was easy and pain free and I was kept up to date with how things were proceeding. I have since received payment from the client....

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Stewart Clark: SCS Performance

Stewart Clark: SCS Performance

Excellent working with Stewart from SCS Performance. Our business bottom line improved by 23% in the first 6 months, and is continuing to steadily improve. Thanks Stewart. Raie Lyth WEB IDEAS This feedback has been received through the SMART-Connect independent client...

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Greg Clarkson Network Overdrive

Greg Clarkson Network Overdrive

Have been using Network Overdrive for over 10 years. They have never let me down yet. Great customer service and support.  Julie Limbach. A.S.K. This feedback has been received through the SMART-Connect independent client review system. About this SMART-Connect best...

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Sasi Santharajah Proactive Accounting

Sasi Santharajah Proactive Accounting

“Sasi, Sam and the team at Proactive Accounting Group have always provided fantastic service and advise. They are quick to respond when I have a query and keep me informed and up to date on my financial situation. I wouldn’t hesitate to recommend them, especially to...

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